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FAQs

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Palm Lake Retirement Village Redland Bay Palm Lake Assisted Care

Frequently Asked Questions


What is ‘assisted care’ and what does it mean?

‘Assisted care’ simply means care for elderly persons and can mean either care in the home or care at a centre where you move into and live permanently.

At a dedicated assisted care centre like Palm Lake Retirement Village Redland Bay, you can be cared for by nurses at a level that is suitable to your individual needs.

When you live at Palm Lake Assisted Care, you have your own unit, are provided with meals and receive assistance with other living services such as laundry. Nurses are on-site to provide you services such as wound care, assistance managing and taking medication, showering and personal grooming, depending on your requirements.

Some residents require only a low level of care and are largely independent, whereas others require a greater level of care. As your needs change, your care levels can also change accordingly.


Why do I need assisted care? Can’t my family and friends just look after me?

You can always choose for your family or friends to care for you at home if you like. Assisted care is provided by qualified nurses who can assist you best. Assisted care alleviates any pressure on your family and friends to assist you in the home and in general and allows you to receive help and care with dignity and understanding, even if this is just for a short time.


Is this a retirement village?

Palm Lake Retirement Village Redland Bay operates as a registered retirement village and is governed by the Retirement Villages Act 1999 (Qld). Unlike other retirement villages, Palm Lake Assisted Care provides to you your own unit to live in as well as care services when you live there.


What is a retirement village?

A retirement village is broadly defined to mean a complex containing residential premises that is predominantly or exclusively occupied by retired persons.

In a retirement village, a person pays:

  • A refundable amount to enter into the village commonly known as the ingoing contribution;
  • an amount when they vacate the village commonly known as an exit fee; and
  • ongoing charges to the operator to maintain the village commonly known as general service charges (service fees).

In consideration for these payments, the operator provides certain services to the resident.


What level of care do I need?

At Palm Lake Assisted Care, we have two packages to choose from. We understand that your care needs may change and we can change with you.


Independent Care Package

Our Independent Care Package is suitable for persons who are largely self-sufficient, but just need some care and support.

The Independent Care Package includes:

  • 1 bedroom unit with Ensuite bathroom, built-in wardrobe with drawers and hanging space, reverse cycle air conditioning, a ceiling fan and security screened door;
  • kitchenette with bench space and shelving;
  • emergency call system;
  • personal pendant;
  • nursing Support and care staff on site;
  • 3 main meals per day as well as morning and afternoon tea provided, cooked daily on-site. Any dietary requirements can be catered for;
  • bed linen service; and
  • courtesy bus to the shops every Thursday to Victoria Point and Cleveland.

Our Independent Care Package is currently $151,500 (subject to change).


Assisted Care Package

Our Assisted Care Package is a full service package suitable for those who require assistance with daily activities and living.

The Assisted Care Package includes:

  • 1 bedroom unit with Ensuite bathroom, built-in wardrobe with drawers and hanging space, reverse cycle air conditioning, a ceiling fan and security screened door;
  • kitchenette with bar fridge, toaster, kettle, bench space and shelving;
  • 40” wall mounted television;
  • emergency call system;
  • personal pendant;
  • nursing Support and care staff on site;
  • 3 main meals per day as well as morning and afternoon tea provided, cooked daily on-site. Any dietary requirements can be catered for; and
  • courtesy bus to the shops every Thursday to Victoria Point and Cleveland.
  • Assistance with all activities of daily living including showering and personal grooming;
  • assistance with managing and taking medication;
  • assistance with wound care;
  • personal laundry and bed linen service; and
  • weekly full unit clean.

Our Assisted Care Package is currently $269,500 (subject to change).


How do I secure an Accommodation Unit in Palm Lake Assisted Care?

If you are interested in securing an Accommodation Unit in Palm Lake Assisted Care, please contact the Facility Manager, Kaylene Perry on (07) 3829 4500 or email redlandbaycare@palmlake.com.au to obtain more information.

If you wish to proceed to secure an Accommodation Unit, you will be required to complete an expression of interest form and pay $1,000 as your expression of interest payment. This payment is fully refundable should your circumstances change or you decide not to proceed.


What form of title will I have to my Accommodation Unit at Palm Lake Assisted Care?

Your right of residence in the village and interest in the property is in the form of a licence agreement with us. This agreement sets out the relationship between you and us during your residency at the village.


Must I pay any further deposits when I decide to proceed to take up residence and what about the legal documentation?

Yes, upon deciding to proceed we will arrange for you to sign an application to reside. Upon signing an application to reside, you will be required to pay a $5,000 deposit to us.

After completing an application to reside and paying the further deposit, we will arrange for the contract documentation to be prepared and issued to you or your nominated solicitor. This contract documentation will include a residence contract and a public information document or PID which is a disclosure document and contains detailed information about entering into residence at the village.

You are encouraged to seek independent legal and financial advice before signing the documentation.


Are deposits I pay refundable if my circumstances change or I change my mind?

Yes, once you have signed the contract documentation with us, any deposits you have paid are fully refundable within the “cooling-off period” prescribed under the legislation if you decide not to proceed. The cooling-off period is a 14 day period starting on:

  • The day the residence contract is signed; or
  • If the residence contract is subject to a later event happening or another contract being entered into the day the later event happens or the other contract is entered into.


Are there any service fees that I have to pay?

As a resident at Palm Lake Assisted Care, you will be required to pay general service charges (service fees). These service fees cover operating costs and expenses of the village. All residents at the village pay these charges.

These charges are currently $583.52 per fortnight and are charged for each Accommodation Unit at Palm Lake Assisted Care. Service fees are payable fortnightly in advance by a direct debit facility arranged for you by us. Your contract with us allows for these service fees to be increased each year.


Are there any other fees and charges which I must pay?

You must pay the legal and administrative expenses in connection with us preparing the contract documentation required for you to enter the village. The applicable fees are currently $750.00.

There are no stamp duty or registration fees payable under your contract with us.

The telephone service is provided by us to you at a cost of $25.00 per month plus calls, which you are responsible for, as well as a one-off telephone connection fee of $100.00.


When is my final payment or balance purchase price required?

The final payment or balance of your ingoing contribution is required prior to you taking occupation of your Accommodation Unit.


Are there any exit fees or deferred management fees which I must pay when leaving Palm Lake Assisted Care?

Yes, an exit fee will be charged when you leave Palm Lake Assisted Care. The exit fee is set out in the public information document which you would have been provided with prior to you entering into any contract documentation with us.